Privacy policy

Interfaith Helpers of Gloucester County dba
Friends of Jesus Community Services 

SMS PRIVACY POLICY
Revised 9/22/24

Interfaith Helpers of Gloucester County (IHGC) is committed to protecting your privacy. This Privacy Policy (the “Policy”) governs how we treat the Personal Information that we collect and receive from you in connection with your use of the SMS Service (“Service”), which we make available to you through a third-party service provider.

By using the Service, you agree to the terms of this Policy. IHGC reserves the right, in its sole discretion, to modify or change this Policy at any time with or without prior notice to you. The date of the last update will be posted at the top of this Policy for your convenience. This Policy, and any changes, are effective as soon as posted. Your continued use of the Service following the posting of any changes to the Policy constitutes your full acceptance of those changes.

“Personal Information” is information that individually identifies you, such as your mobile phone number or user/screen name, as well as any Personal Information that you choose to include in messages you send through the Service.

What Personal Information is collected about you

Through the use of the Service, IHGC will receive the following information from our third party service provider: 

  • your mobile phone number when you send a text message to us,

  • the text of messages that you send to us, 

  • as well as any comments or feedback regarding the Service that you send to us.

How IHGC uses Personal Information about you

We use Personal Information to (a) provide you with the Service, (b) process and respond to inquiries, (c) improve the Service, (d) when necessary, contact you with important announcements or messages, (e) conduct research, and (f) provide anonymous reporting for internal and external clients and partners.

IHGC utilizes services owned by third parties. Each message that you send through the Service is stored on third party servers. 

Disclosure of your information

  1. We will not rent or sell your Personal Information to other organizations or individuals. 

  2. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

  3. We may use or disclose such information in any of the following limited circumstances:

  • We have your consent.

  • We need to enforce our Terms of Service.

  • We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights, or the legal rights of others, or defend against legal claims.

  • We believe it is necessary to share Personal Information to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of IHGC’s Terms of Service, or as otherwise required by law.

  • We may share aggregated information with others without further notice. An example of this would be the number of people who used the Service in a given month or the total number of texts sent in a given week.

Security

IHGC takes precautions to ensure the security of your Personal Information, including ensuring that our third party service providers protect the security of your Personal Information. However, we cannot guarantee that hackers or unauthorized personnel will not gain access to your Personal Information despite our efforts. You should note that in using the Service, your information will travel through third party infrastructures which are not under our control (such as a third party SMS delivery platform or your carrier network).

We cannot protect, nor does this Policy apply to, any information that you transmit to other users. You should never transmit personal or identifying information to other users.

Opting in

By providing a mobile telephone number, you are consenting to be contacted by SMS text message. Message & data rates may apply. 

A mobile user might opt-in by:

  • Giving verbal consent over the phone,

  • Entering a phone number online, or

  • Filling out a paper form that includes their phone number.

You can get help by sending HELP.

Opting out

IHGC’s third-party service provider gives you the ability to opt out of the Service for any reason. Reply “STOP” to opt out of further messaging.

We reserve the right to send you certain communications relating to the Service, such as announcements and administrative messages, without offering you the opportunity to opt-out of receiving them.

Children

The Service is not intended for children under 13, and IHGC does not knowingly collect information from children under the age of 13.

Children aged 13 or older should not submit any Personal Information without the permission of their parents or guardians. By using the Service, you are representing that you are at least 18, or that you are at least 13 years old and have your parents’ permission to use the service.

Intended audience

IHGC requires that users of this service be limited to US residents only.